"Dr. Michelli’s presentation 'Creating the Total Customer Service Experience' was a big hit for the attendees of our Small Business Conference. Words like 'outstanding,' 'amazing' and 'inspirational' were used to describe Dr. Michelli’s program in the evaluations. The session was filled with real advice that can be applied to day to day practices for companies of all sizes. Thank you!"
-Gretchen Laffoon, Rogers-Lowell Chamber of Commerce

"The audience loved your energy, and the topic of 'Sparking the Ultimate Association Member Experience' was particularly relevant to our audience. We are now three weeks past the event and people are still talking about what a wonderful time they had."
-Mark Milory, Senior Director, ASAE & CenterU

"I am a Nutritionist at FDA in College Park, Maryland, and I was fortunate enough to attend your presentation last week. Listening to you was a gift!! My colleagues and I thought your presentation was wonderful. Thank you again for the opportunity to laugh!! I am going to try to incorporate some of your suggestions into my life. Please continue your good work."
-Carole L. Adler, keynote attendee

"I laughed, I cried - THANK YOU!"
"Excellent, inspirational, funny, motivational"
"Bring him every year! I'll chip in!"
"Best speaker you've had at a conference!"
-Various attendees, Professional Development Academy

"Absolutely great!"
"Very rich and worthwhile material"
-Various attendees, Department of the Navy

"Our organization has benefited tremendously through working with Dr. Michelli. There has been a wave of enthusiasm and an infusion of ownership mentality, which has been noted throughout our staff. Very few are gifted with having a real business mind combined with a deep empathic understanding of what makes people tick. Joseph has that gift. His communication style is the unusual marriage of often being light and humorous while simultaneously being clear and impactful."
-Dwight A. Gaudet, DVM, MA
Managing Partner, Veterinary Surgical Associates & Veterinary Medical Specialists

"Dr Michelli's abundant energy, engaging speaking skills, and the value of his message made him a welcome addition to our conference. He was a perfect match, as evidenced by overwhelming positive evaluations from both GSA staff and our customers. His popular style and content was a great help in successfully capping the opening day's sessions."
-Todd Gillies, Regional Account Manager
Public Buildings Service, US General Services Administration

"Dr. Michelli was incredibly dynamic, incorporating humor, irony, and experienced insight into his presentation to our attendees. He effectively tied a business improvement model into the healthcare arena, making the message all the more poignant by integrating his personal connection with our attendees' line of work. Fabulous, informative, and captivating."
-Kate Shaughnessy
Member Relations Manager, Oncology Nursing Society

"Over the years I have enjoyed the privilege of hearing many top business and leadership speakers, including Joseph Michelli. Prior to hearing him speak, I had read his book "The Starbucks Experience" but hearing Joseph live was a special occasion. Joseph was phenomenal. His presentation was absolutely full of content and practical application. His style was humorous yet sobering and his personal story was the grand finale that makes him a true "Icon" in the speaker world today. I will seek out opportunities to hear Joseph again. He is truly one of the best business speakers available today."
Mark Nichols, Chick-fil-A Franchisee

"Once again I wanted to thank you for the energetic and thought provoking experience you gave us. I must say we are all still talking about it and acting on your ideas and energy."
-Michael K. Velasco
Vice President Branch Operations, Corporate America Family Credit Union

"Your keynote was inspirational, funny, moving and very well received. Your ability to connect with our audience was key to the success of our conference."
-Najwa Jad
President Elect, Association of Job Search Trainers

"Dr. Michelli's presentation went very well. He is engaging and entertaining without being patronizing in any way. He was able to link experiences in other businesses with the healthcare industry. I think a lot of the doctors connected the dots this time!"
-Rose Lane, American Health Network

"What you had to say was powerful, helpful and thought-provoking. A lot of people talked about your speech in the days we were at camp. I just wanted to let you know that you made an impact."
-Amy Carlson, Attendee - Russian Heritage Camp

“Dr. Michelli not only met our expectations, but exceeded them. When our group gave him a standing ovation, I knew he was a big hit. Our group is a tough audience and standing ovations are not a common practice, but Dr. Michelli achieved it.”
-Betty Thomas,
Director of Expositions and Special Events for the California Association of Realtors

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