The Michelli Experience :: Joseph Michelli, PhD

Dr. Michelli has authored several best-selling books. For more information on each title, and how you can order it online, just read below.

The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

In The Zappos Experience, learn about the rich and unorthodox service culture at Zappos, a company known primarily for selling shoes in playful and engaging ways. Joseph Michelli explores effective employee and customer engagement techniques and the integration of work and fun at Zappos. Prepare to be Zappified!

"Delivering Happiness can help inspire the why of your business; The Zappos Experience can contribute to the how." -Tony Hsieh, CEO of Zappos.com, Inc. and bestselling author of Delivering Happiness

"Often, business owners look at media darlings like Zappos with their mouths agape, full of awe but unable to take action. For those eager to do more than watch, Joseph Michelli deconstructs the Zappos story and makes it attainable." –Seth Godin, Author, Poke the Box

Learn more: www.zappified.com

Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System

This book shares the journey of UCLA Health System to transform the satisfaction and engagement of their customers through a service-centric approach. Joseph Michelli examines the success and leadership principles of UCLA Health System and includes how-to tips, and practical tools useful to all business sectors. In essence, all business is personal.

"Most leadership authors describe how to apply common-sense principles. Michelli is a notable exception. He artfully describes the compelling, uncommon leadership practices that transformed UCLA Health System. The resulting lessons are plentiful and powerful for today’s business leader.” -Lee J. Colan, Ph.D., author of Sticking to It: The Art of Adherence

Learn More: www.uclahealth.org/prescription-for-excellence.cfm

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company

The New Gold Standard takes you on an exclusive tour behind the scenes of the Ritz-Carlton. With access to the company's executives, staff, and award-winning Leadership Center's training facilities, Joseph Michelli explores every level of leadership within the organization.

"The Ritz-Carlton is truly the New Gold Standard and Dr. Joseph Michelli has done a great job of capturing the five key leadership principles which Simon Cooper and the Ritz-Carlton team have been applying relentlessly, energetically and with localized creativity. Anyone interested in excellence in the 21st century would profit from reading The New Gold Standard." -Newt Gingrich, Founder, Center for Health Transformation, Former Speaker of the House

Learn More: yournewgoldstandard.com

The Starbucks Experience: Five Principles for Turning Ordinary into Extraordinary

For the first time, an outsider has been given unique access to Starbucks, offering readers an in-depth look at every level of the company. The Starbucks Experience offers a rare blend of boardroom strategies, employee motivation tips, community involvement, and customer satisfaction - for a full-bodied experience that really pays off.

"This book gives you a series of practical, proven ideas and strategies that you can apply immediately to build a more successful business." -Brian Tracy; author of Million Dollar Habit

Learn More: starbucksexperience.net

When Fish Fly: Lessons for Creating a Vital and Energized Workplace

In this revealing business advice book, the magic of the World Famous Pike Place Fish Market proves a dynamic example of what a group of people can create when they are aligned and living a powerful vision.

"John Yokoyama and Joseph Michelli explain the secrets to making the success of the World Famous Pike Place Fish Market come alive in your work and life. These are principles that work. You can energize your employees and delight your customers by modeling the fabulous ideas that come from the World Famous Pike Place Fish Market." -Ken Blanchard, co-author of The One Minute Manager

"For some managers and business owners, leadership amounts to little more than trying to change others. John Yokoyama did the opposite. He decided who he wanted to 'be' and modeled his vision with great intention. Instead of demanding results, he invited and inspired his employees--and the transformation of Pike Place Fish was more powerful and enduring as a result. Johnny is a great leader with an important message." -John Christensen, CEO, ChartHouse Learning, and Co-Author of FISH!

Learn More: whenfishfly.com